Sodexo

General Manager IV/Director

Cooper University Hospital (635 Beds)

Camden, NJ

2020 - Present

Senior Manager Retail & Operations

RWJ Barnabas Health System (597 Beds) &

Hackensack Meridian

2017 - 2020

• Direct and manage patient services, cafeteria, retail operations (5 outside locations) and catering services

• Lead and manage 200 employees and 12 managers across multiple locations

• Manage revenue volume of $12.3 million

• Increased sales by 50% in 2 years from $2.3 million in 2020 to $3.9 million in 2021 to 4.6 million in 2022

• Increased customer survey of health professionals (nursing directors, etc.) from 72.1 to 80.5%

• Successful third party audits and inspections with Ecosure Department of Health and Joint Commission

• Maintain food safety and adherence to standards of operations

• Evaluate operational processes and drove improvement efforts to reduce cost and streamline processes providing standard operating procedures

• Direct the implementation of initiatives to improve efficiencies and increase profitability

• Configure Bite and Everyday mobile app ordering system in 5 locations providing cost savings without the use of 3rd party consultants

• Build client and team collaboration and promote service quality

• Manage client expectations and ensure outstanding client service

• Provide guidance to staff including mentorship and training

• Promote and support workplace diversity and a positive work environment

• Highlight employees’ performances and achievement with marketing videos in social media to boost morale and employee engagement

• Directed Sodexo Cafeteria and Sodexo Licensed Starbucks at RWJ Barnabas Health System, including strategic planning of sales and marketing. Created and implemented food safety and policies training videos

• Oversaw Sodexo Ambulatory Care Center as well as Sodexo Corporate Café at RWJ Barnabas Health. Oversee Sodexo Fresh City Franchise at RWJ Barnabas Health and Hackensack Meridian

  Health

• Provided manager training, including menu programming and reporting, as well as barista training and certifications. Served as project manager for Starbucks operations/buildout as well as for Starbucks Micros POS

• Managed volume of $7 million revenue; managed frontline of over 35 staff; and managed and directed 5 managers and 10 supervisors. Worked with RWJ Barnabas to create educational videos for training team and managers

• Controlled labor, including HR functions such as hiring, recruiting, onboarding, and team building. Handled cash and cash audits as well as UFS cash and invoice reporting

2015 - 2017

• Managed budget and controlled costs with current average of 13% field contribution. Increased productivity and profitability by lowering labor cost and appropriate costing of products

• Served as project manager for Halo POS system on 4 units with total of 10 terminals; and managed Halo install and Vivonet Item Harmony programming

• Provided Item Harmony enterprise manager training to all managers; and provided Halo cashier training to all four units. Programmed POS system and served as Halo advance programmer

• Oversaw client interaction and retention; catering and menu planning; and menu developments such as “Limited Time Only” (LTO) to drive sales

• Procured and negotiated from another vendor, and managed inventory. Managed Profit and Loss (P&L) by forecasting, using key risk indicators (KRIs) to identify cost saving and revenue opportunities

• Controlled waste by implementing line check, waste charts, and production charts. Designed frontline layout to increase efficiency and productivity for new store opening

• Committed to guest service excellence and client relations, training team on safety, sanitation and quality

2012 – 2015